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TotalCare

Fully Managed IT

A complete IT team for businesses that want technology supported, secured, and planned without managing a collection of vendors.

A business team working with an IT professional in a modern office.

One team to own the day-to-day

TotalCare is Voyager’s fully managed IT program. We become the primary team responsible for keeping your computers, cloud services, security, backups, and network working together.

Your employees get a clear place to ask for help. Leadership gets a practical plan instead of a string of disconnected repair decisions. And when an issue crosses from a laptop to Microsoft 365 to the internet connection, we stay with it until the right people are involved.

What TotalCare covers

Helpdesk support

Friendly help with passwords, printers, laptops, email, applications, and the everyday issues that slow people down.

Monitoring and maintenance

Ongoing attention to devices and systems so routine problems can be addressed before they become larger interruptions.

Security

Practical safeguards for accounts, devices, email, and the network, based on the way your business actually operates.

Backup and recovery

Onsite and offsite protection, regular checks, and a recovery plan built around the systems your business depends on.

Microsoft 365 and cloud

Account management, secure access, email, file sharing, and help keeping your cloud environment organized.

Vendor coordination

We work with internet, copier, software, and other technology vendors so you are not left translating between them.

Onsite support when needed

Many issues can be handled remotely. When the work needs hands on the equipment, we come to the office.

Planning and guidance

A clear view of priorities, upcoming replacements, and sensible improvements, explained in business terms.

A steadier way to manage IT

Break-fix support starts after something fails. Fully managed IT stays involved month after month. That makes support easier to reach, maintenance easier to plan, and technology spending less reactive.

It also gives us the context to make better decisions. We know what your team uses, which systems matter most, and what changes are already coming.

Who TotalCare is for

TotalCare is designed for small and midsize businesses that want Voyager to serve as their primary IT team. It is a strong fit for professional offices that depend on technology but do not want to build and manage a full internal department.

Already have an IT person or team? Co-Managed IT adds capacity and specialized support without replacing the people you trust.

How we get started

  1. We learn how your business works and what your team depends on.
  2. We document the current environment and identify immediate concerns.
  3. We agree on responsibilities, priorities, and the support plan.
  4. We onboard your team and begin working through the improvement plan.

Frequently asked questions

What is TotalCare?

TotalCare is Voyager's monthly fully managed IT program. It combines day-to-day support, maintenance, security, backup, cloud administration, and planning in one ongoing relationship.

Do you provide onsite support?

Yes. We handle many requests remotely because it is faster for the employee, but we come onsite when the work requires physical access, installation, or a closer look.

Can you work with our existing vendors?

Yes. We regularly coordinate with internet, copier, software, phone, and other vendors. Our role is to keep the issue moving and make the technical pieces easier for you to manage.

How is this different from Co-Managed IT?

Fully Managed IT makes Voyager the primary IT team. Co-Managed IT supports an existing employee or department with additional tools, coverage, and specialized experience.

Wondering whether TotalCare fits your business? Call (248) 784-3900 or email help@voyagerit.com. We will start with a straightforward conversation.