Monitoring and maintenance
Additional visibility into servers, computers, and network systems, with alerts going to the people responsible for acting on them.
Managed IT
Co-Managed IT
Give your internal IT person or team more capacity, better coverage, and access to specialized experience without changing who your employees already trust.
Add support without replacing your team
Internal IT knows the business, the people, and the history of the environment. Voyager adds the tools, coverage, and specialized help that can be difficult for one person or a small team to carry alone.
We define the responsibilities together so employees know where to go, your IT team knows when to involve us, and important work is not left between two providers.
Ways we can share the work
Backup and recovery
Ongoing backup oversight, restore checks, and support building a recovery plan around the systems that matter most.
Helpdesk coverage
Overflow support during busy periods, planned coverage when your IT person is unavailable, or another path for specific requests.
Specialized projects
Cybersecurity, Microsoft 365, network upgrades, cabling, cameras, access control, and phone projects that need additional experience or hands.
A clear division of responsibility
Some clients keep employee support internal and use Voyager for monitoring, security, and projects. Others want us to share the helpdesk or provide backup coverage. The right arrangement depends on your team, workload, and priorities.
We document that arrangement, establish how requests move between teams, and revisit it as the business changes.
Who Co-Managed IT is for
Co-Managed IT is for businesses with an internal IT employee or department that wants a capable outside partner. If you want Voyager to become the primary IT team, Fully Managed IT is the better starting point.
Frequently asked questions
Will Voyager replace our IT person?
No. Co-Managed IT is designed to support the people already in place. We agree on the work Voyager owns and the work that stays with your internal team.
Can we begin with only one or two services?
Yes. Monitoring, backup, security, project support, and helpdesk coverage can be scoped around the gaps your team wants to address first.
Who do employees contact for support?
That is part of the plan. Some businesses keep one internal point of contact. Others route certain requests directly to Voyager. The important part is that the path is clear before someone needs help.
Do you provide onsite help?
Yes, when the work needs it. We can support physical projects and onsite troubleshooting as well as remote monitoring and helpdesk coverage.
Related services
- Fully Managed IT when Voyager should be the primary IT team
- Cybersecurity for focused security support
- Backup & Business Continuity for recovery planning
- Connected Infrastructure for cabling, cameras, access, Wi-Fi, and network projects
Tell us where your internal team needs more support. Call (248) 784-3900 or email help@voyagerit.com.